 APRO: The Official Voice of the Rent to Own Industry
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 Rent-to-own News
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Rent-to-own News - Rent One DT Rodeo wraps first round
The first round of Rent One's annual delivery technician (DT) rodeo wrapped Tuesday with 21 RTO pros emerging from a field of 68 competitors across three company regions taking first through third place.
The competition took place in Mt. Vernon, Illinois. Winners for the first three-region semi-finals include:
Read about last year's DT Rodeo here.
"These guys (delivery technicians) are the difference between expectation and reality," Rent One President Trent Agin said. "These are the last people the customer sees and it's one thing to set high expectations for a customer when you make the sale, but the reality is when we show up and how we conduct ourselves whether it is for a pick up or delivery is going to leave a lasting impression." The team-building competition consists of 12 competition categories dryer installation, installing anti-tip brackets, electronics hook-ups, dollying and lifting techniques, vehicle backing. Participating delivery techs will also receive a rundown on the events and scoring criteria prior to each competition. Rent One owner Larry Carrico said the delivery tech rodeo and similar company competitions is something he would like to see adopted industry-wide. "In our recent potential customer focus groups, we didn't hear anyone complain about service issues," he said. "This is one way we are going to stay on top of that."
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2012 APRO Convention and Trade Show July 24-26, Memphis, TN
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RTOHQ: The Magazine
RTOHQ: The Magazine is the Association of Progressive Rental Organizations' award-winning rent-to-own industry magazine, and it's available here. | |||
 CLICK HERE FOR OUR DIGITAL RTOHQ: THE MAGAZINE
RTOHQ: The Magazine’s upgraded digital format APRO's new, mobile-ready magazine is now available in addition to our print edition. The digital format provides the same informative content as our printed magazine, but also offers tools to make the reading experience more enriching. Access the table of contents page with one click or tap. Get additional information from advertisers by clicking on the links in their ads. The interface is easy to navigate and requires no special app—read our magazine on your computer, digital table or smartphone. Click here to access the digital version of RTOHQ: The Magazine March-April 2012.
A New Rent-to-Own Experience by Neil Ferguson Here’s the lowdown on APRO’s 2012 Convention and Trade Show, July 24-26 in Memphis. The RTO industry’s big event will offer many valuable experiences, including insights on how to turn your stores into “experiences”–the good kind for consumers
Who Is Your Competition? by Bill Keese In order to expand your customer base, you can learn a lot by observing your competitors. But first, you need to figure out just who they are. If you think your only competition is the rent-to-own store down the street, you’re not considering the bigger picture. APRO’s executive director offers a big-picture perspective.
A Review of Online Customer Complaints by Ed Winn III While rent-to-own companies have not cornered the market on negative reviews posted on consumer complaint websites, it’s no surprise that there are cyberspace beefs against RTO. APRO’s general counsel reviews some of them in search of a pattern and he considers appropriate response to online complaints.
Rent-to-Own Families, Part VIII by Kristen Card Our series of family-run rent-to-own businesses continues with profiles of the Homeiers in Kansas and two Texas-based sets of kindred colleagues, the Spangles and the Weisblatts.
Future issues of APRO's magazine will be available in this same new format. Click here to access past issues that are not yet archived in the new interface.
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Association of Progressive Rental Organizations 1504 Robin Hood Trail Austin, Texas 78703 800/204-2776, ext. 103 Fax 512/794-0097 |